Yellow Bands - new trial loan policy at Carmarthen
Following customer feedback, we will be changing our policy for yellow band (one day) loans on books at Carmarthen Campus as a trial until the end of term on 16th December. We will now be allowing up to 2 consecutive renewals on yellow band books, which can be made online or over the telephone. After 2 renewals, yellow band books must be returned to the desk and cannot be re-issued to the same borrower to ensure others have access. The trial is intended to improve the service both to customers who have had difficulty returning a yellow band after one day, and also those who have experienced difficulty in accessing yellow bands because they have been re-issued multiple times to the same borrower.